Career Skills and Advancement

Work Ethic Certification
Contact hours: 6-8 hours

Facilitated curriculum designed by The Center for Work Ethic Development using seven learning modules addressing skills employers have identified as critical to workplace success (attitude, attendance, appearance, ambition, accountability, acceptance, and appreciation). Facilitation and delivery of content can be customized to agency/employer.

Customer Service Certification
Contact hours: 8-9 hours

Facilitated, online modular learning addressing basic and intermediate skills required to provide quality customer service in various roles. Includes six modules covering topics such as: Why Customer Service Matters, What Customers Want, Handling Complaints and Angry People and Working in Teams.

National Career Readiness Certification
Contact hours: 3 hours

A stackable, portable credential used to showcase an individual’s work readiness level to potential employers. Credential requires the following skills: Graphic Literacy, Applied Math, and Workplace Documents. Other assessment skills include: Workplace Observation and Applied Technology. Basic Computer Skills. May also include: basics of windows operating systems, file management, security, and cloud storage along with training on technology devices.

Resume, Cover Letters and Turn Around Letters
Contact hours: 4-6 hours

Participants will create a resume specific to the industry for the job they are seeking, along with a cover letter. Turn around letters are created with reentering individuals. Mock interviews are conducted with a Career Skills Coach or an industry representative to refine and refresh skills. Coaches assist participants with incorporating industry language and providing directed questions.

Career Skills Coaching
Students receive individualized support from Career Skills Coaches who help them navigate enrollment, training options, goal setting, barrier resolution, and ongoing persistence throughout their educational journey. Coaches serve as a consistent point of contact, ensuring students stay connected to resources and remain on track toward completion and employment.

Integrated Education and Training (IET) Instructors
IET Instructors provide academic and technical support that helps students build foundational skills while participating in workforce training. This model strengthens student confidence, improves learning outcomes, and supports successful transition into career pathways.

Student Onboarding
A structured onboarding process helps students understand program expectations, available supports, timelines, and next steps before training begins. Effective onboarding increases clarity, builds confidence, and creates a strong foundation for persistence and completion.

Workforce Readiness Preparation
Students are prepared for success beyond the classroom through workforce readiness services that may include resume development, interview preparation, professional communication, workplace expectations, digital literacy, and employability skills.

Job Skill Analysis (ACT Job Profiling)
The division uses ACT Job Profiling to better understand employer needs and align training with real workplace expectations. This helps students gain clearer insight into job requirements, required competencies, and pathways to employment in high-demand occupations.

SNAP E&T Supportive Services
Eligible students participating in SNAP Employment & Training (SNAP E&T) may access supportive services that help reduce barriers to enrollment, persistence, and completion. These services may include assistance with transportation, required supplies, and other approved supports that enable students to fully participate in education and training activities.

Special Funding Triage and Navigation
The division helps students access and leverage a variety of state, federal, grant, and partner-funded resources that can reduce financial barriers to participation. Staff work to align available funding streams with student needs and program eligibility. Through a strategic funding triage process, students are connected to the most appropriate funding source(s) based on eligibility, goals, and timing. This coordinated approach maximizes access, reduces duplication, and ensures efficient use of available resources.

Community College GAP Funding
Income-eligible students may qualify for Community College GAP Funding to support participation in both noncredit and credit workforce training programs. GAP funding helps reduce financial barriers by assisting with tuition and other eligible training-related costs for short-term, high-demand career pathways.

Click here to learn more about GAP Funding

The Integrated Education and Training Program is an adult education and workforce development model that provides simultaneous instruction in basic skills such as math, reading, or spoken English, workplace readiness activities, and occupational or industry-specific training.

Individuals participate in career readiness activities and receive the following certifications upon completion:

• Work Ethics Certificate
• Customer Service Certificate
• National Career Readiness Certificate (NCRC)
• Hard Hat in Hands (Construction)
• Facilities Maintenance
• Sheet Metal Program
• Fiber Optics Technician
• Automotive Express Lane
• CDL A with E Restrictions
• Pharmacy Technician
• Medical Services Representative
• Veterinary Assistant